Broadband and Landline Phone Case Study
Knibbs Dental Practice required a new phone system as their current system kept rebooting itself and dropping calls. We ...
Background
Rescue Rod is a well-established drainage and plumbing services provider based in Poole, Dorset. With a growing client base and increasing operational demands, they recognised the need to upgrade their communication and IT infrastructure to improve efficiency and support their expanding business operations.
To achieve this, Rescue Rod partnered with Town & Country Communications to overhaul their outdated systems and ensure they had a reliable, modern, and future-proof setup in place.
Challenges
Before engaging with Town & Country Communications, Rescue Rod faced several challenges:
- Outdated Phone System: Their existing phone system was not only outdated but also lacked the features and flexibility needed for their current operational requirements.
- Unreliable Broadband: Inconsistent broadband connectivity was causing disruptions, affecting both customer service and internal operations.
- Poorly Structured Wiring: The office’s wiring was disorganised and prone to faults, leading to frequent issues with connectivity and IT hardware.
- Limited IT Support: Rescue Rod’s existing IT support was insufficient for their growing needs, particularly with their Microsoft 365 services, which required regular maintenance and updates.
Solutions Provided
Town & Country Communications provided a comprehensive suite of solutions tailored to Rescue Rod’s needs:
Installation of a New Phone System:
A state-of-the-art phone system was installed, offering advanced features such as call routing, voicemail to email, and mobile integration. This upgrade not only improved communication within the team but also enhanced the customer experience by ensuring calls were handled efficiently.
Broadband Upgrade:
We supplied and installed a new high-speed broadband connection, ensuring consistent and reliable internet access. This upgrade significantly reduced downtime and improved the overall efficiency of their online operations.
IT Infrastructure Overhaul:
Our IT specialists completely revamped the office’s wiring, replacing the disorganised and faulty cabling with a neatly structured and reliable system. This overhaul eliminated previous connectivity issues and laid the groundwork for a more robust IT environment.
Microsoft 365 Support and Management:
Town & Country Communications took over the management and support of Rescue Rod’s Microsoft 365 services. This included setting up regular backups, updates, and providing ongoing technical support to ensure their systems remained secure and up-to-date.
Results
The partnership between Rescue Rod and Town & Country Communications led to several key improvements:
- Enhanced Communication: The new phone system allowed for better internal and external communication, improving customer service and operational efficiency.
- Reliable Connectivity: The upgraded broadband and rewired infrastructure provided a stable and fast internet connection, reducing downtime and supporting the team’s daily activities.
- Streamlined IT Management: With Town & Country Communications managing their Microsoft 365 and IT support, Rescue Rod experienced fewer technical issues, allowing them to focus more on their core business activities.
- Future-Proof Setup: The solutions provided were designed to scale with Rescue Rod’s growth, ensuring that their communication and IT systems can adapt to future needs.
Conclusion
By partnering with Town & Country Communications, Rescue Rod in Poole has successfully upgraded their communication systems and IT infrastructure. The improvements have not only resolved their previous challenges but have also positioned them for future growth. Town & Country Communications continues to provide ongoing support, ensuring Rescue Rod remains at the forefront of technology in their industry.
Contact Us
If your business is facing similar challenges or you’re looking to upgrade your communication and IT systems, contact Town & Country Communications today to learn how we can help.
