About Town & Country Communications’ Trusted IT Solutions

The Story Behind Town & Country Communications

Who are we? We're a family-run business with a legacy of service.

Our journey began in January 1991 when the director's father, an innovator in the mobile phone industry, started a new company. This company! He faced challenges at first, like the 1990 recession and high mobile tech costs (£2,500 per device). However, he stood firm and rebuilt the business with a sustainable model. By anticipating the demand for mobile communications, he laid the foundation for a trusted name in IT and telecommunications solutions.

By 1999, the next generation began contributing to the company. Starting from the front desk, Lee, the eldest brother, worked through sales and management and learnt every aspect of the business. In 2005, the company expanded into landline and broadband services, with Karl, the middle brother, taking the lead in this new venture. By 2009, Jacey, the youngest, joined the team to add additional support and expertise.

The brothers wanted to adapt to the evolving industry, so they introduced VoIP systems in 2017 and ventured into IT services in 2020. In 2024, the brothers officially took full ownership of the company. With decades of experience and strong family values, they provide reliable, trusted services to clients. After all, they shouldn't expect anything less!

“We pride ourselves on our clients always being able to contact a familiar face (a Butler) which is very unique in today's climate where you can always get hold of someone or trust you will get a call back and the problem or solution will be handled by the same person who will take full ownership.”

— Lee Butler, Managing Director

What Sets Town & Country Apart

We're not just a service provider but a partner invested in your success. Here are reasons why businesses choose us...

Personalised Service

We treat every client individually and tailor our solutions to their specific needs. To ensure consistency and trust, you'll always work with a familiar face, a Butler. We are committed to personalisation. It will find the best solutions for your unique challenges. See what our clients say about our personalised approach.

Family Values

Our family-run ethos ensures respect, honesty, and care in everything we do. These values create long-lasting client relationships and ensure our approach is always customer-focused. We strongly believe in treating others how we would like to be treated, ensuring that trust and reliability remain at the heart of our work.

“We have grown up with strong values such as respect, consideration, politeness, and humour. These values have had a huge part to play in how we conduct ourselves to our clients and each other within the business.”

— Jacey Butler, Director

Proven Cost Savings

Through our free bill analysis, we've helped clients save significantly on their IT and communication expenses. Some have reduced costs by up to 50%, while improving their efficiency and connectivity. Learn more about what makes us different.

Community Focus

We believe in giving back and supporting local charities and sports teams like AFC Bournemouth. As a family-run business, we remain deeply rooted in our community and committed to making a positive impact. Learn about our community involvement.