Town and Country is the leading supplier of business phone systems in the South!

At Town & Country, we offer three types of business phone systems:

Cloud-based phone systems – Are suitable for businesses of all sizes and offer a variety of features such as hot-desking functionality and call forwarding. Cloud-based phone systems can help you avoid the upfront costs of a more traditional business phone solution, helping to improve team collaboration and boost your company image with consumers. For further details of our cloud-based phone systems, please contact a member of the Town & Country team on 01202 514444 or visit our cloud-based phone systems section of our website to learn more.

Traditional Fixed systems – Voice over IP allows customers to make calls over the internet as opposed to a traditional phone line. VoIP is an easy and cost-effective way to install a new hardware free phone system that can be scaled up or down, depending on your business phone system requirements. For further details of our VoIP phone systems, please contact a member of the Town & Country team on 01202 514444 or visit our VoIP phone systems section of our website to learn more.

Hosted phone systems – This provides businesses with a dedicated hosted phone system that are affordable and offer a high-quality telecoms solution. Hosted phone systems are particularly ideal for businesses who operate across multiple sites. For further details of our hosted phone systems, please contact a member of the Town & Country team on 01202 514444 or visit our hosted phone systems section of our website to learn more.

The cost will vary depending on your requirements and the level of features that you require for your business. For further information, please contact a member of the Town & Country team on 01202 514444 who will be able to provide you with a bespoke quote tailored for your requirements.

All our phone systems offer an elevated level of call quality and regardless of what business phone systems you choose, you can be assured that the quality of your calls will remain high.

Yes, all of our business phone systems offer the functionality to forward calls to mobile phones.

There is always an install fee, but this is determined by the size of the phone system and the amount of cabling and hardware required.

Yes, with our cloud-based phone system, we provide cloud data protection to ensure that your data is safe. Limitations can be put in place to prevent fraudulent calls being made via your phone system.

The HiHi phone system is a type of VoIP system that includes state-of-the-art business phones featuring lots of useful functionality, including video chat, voicemails, remote users and auto attendants. While it’s certainly one of the most modern systems on the market, it won’t be suitable or cost-effective for many businesses, particularly SMEs.

While the HiHi phone system has lots of fancy features, such as video calling, call recording and apps, it won’t necessarily fulfil your businesses needs or budget. There are a number of alternatives offering similar benefits that may meet your requirements perfectly and for a better price.

Yes, in most cases you should be able to keep your existing business number. In the case of us taking over an analogue landline or ISDN, then we will simply take over your billing and your existing number should continue to work as normal. For hosted phone systems, the process can take a little longer, but is still possible. To discuss your situation, contact our team – our friendly team will be happy to help!

You can quite simply authorise us to supply your lines and calls and we will initiate this process with BT Wholesale.

Phone line transfers typically take between 10-12 working days to complete.

This is entirely up to you; all outward transfers are initiated by Town & Country and your existing provider will be notified of a pending transfer request.

It should be a seamless transfer with no interruption to your phone service. Your existing provisioning should work up until the point that Town & Country take over your phone line and calls.

Please contact a member of the Town & Country team who will be able to assist you with your requirements and will provide you with details on the telephone number and the date of install (if applicable).

In the event of a line fault or any interference on the line, please contact us asap. ‘Standard Care’ is provided on all lines and we aim to respond to all issues by the end of the next working day + 1 (Monday – Friday, excluding public holidays and Bank Holidays).

Increased support levels are available which offer a six hour repair turnaround after logging your fault (Care Level 4) or a repair the same day, if logged before 1pm (Care Level 3).

A member of the Town & Country team will liaise with you and will assess the situation and will try and fix the issue with the line. If this isn’t resolvable in the first instance, Town & Country will escalate this to BT Openreach who will send an engineer to visit your site to resolve this on our behalf.

You will receive your bills via email; if you require further information on the billing method, please don’t hesitate to contact a member of the Town & Country team on 01202 514444.

With so many different business phone systems to choose from, there is no one answer to this question as it really does depend on your business’s needs and budget. To help you find the right system, read our article highlighting the key areas you need to consider before choosing or call us on 01202 514444 and we’ll be happy to help.