Hosted phone systems are no different. Since being introduced in the early 2000s, they’ve only continued to grow in popularity. But what are they, really? How do they work? And why do so many business owners swear by them?
At Town & Country Communications, we specialise in providing telecommunications and IT support for businesses across Dorset, Hampshire, and Wiltshire. Read on for our guide to everything you need to know about hosted phones, from what they are to the many ways they can benefit your business!
What Is a Hosted Phone System?
A hosted phone system is a telecommunications solution that works over the internet. The system is hosted in the cloud, meaning the hardware and software necessary for its operation are stored in an off-site data centre. This is unlike traditional phone systems, which have their physical hardware and infrastructure on site.
Hosted phone systems are popular among businesses for their flexibility, scalability, and cost effectiveness. They can also be integrated with other business tools for greater convenience.
How Do Hosted Phone Systems Work?
Hosted phone systems work by having users connect to the system through internet-connected devices like IP phones, software-based phones, or even mobile devices. Their calls are then routed over the internet using Voice over Internet Protocol (VoIP) technology. The service provider manages the entire system, including maintenance and upgrades.
Are Hosted and Cloud-Based Phone Systems the Same?
Yes. Hosted phone systems and cloud-based phone systems are used interchangeably to refer to the same concept: an internet-based telecommunications system that leverages cloud technology to handle calls and manage the phone system's infrastructure.
What Are the Benefits of a Hosted Phone System for Your Business?
Hosted phone systems have become an increasingly common sight in workplaces, and for good reason! Some of the benefits of switching from a traditional system to a hosted system include:
Cost-Effectiveness
Hosted systems work using cloud technology, so you don’t need to invest in expensive on-site hardware and infrastructure. You typically pay a monthly subscription fee based on the number of users, which is often much cheaper than traditional phone systems.
Flexibility
Hosted phone systems allow employees to make and receive calls from anywhere with an internet connection. They’re not tied to a physical office, making them ideal for hybrid and remote working. With 38% of Brits working from home at least some of the time, the advantage of this is clear.
Scalability
Hosted phone systems make it easy to scale your phone system up or down. Whether you're adding new employees or opening new branches, you can easily accommodate the changes without significant upfront costs or technical complications.
Ease of Use
Most hosted phone systems are user-friendly and easy to manage. Many providers offer intuitive web-based interfaces that allow administrators to configure settings, add or remove users, and access real-time analytics. This simplifies system administration and reduces reliance on specialised IT staff.
Reliability
Cloud-based phone systems are hosted in secure data centres with robust backup systems. In the event of a power outage, accident, or intentional sabotage at your physical location, calls can still be routed to alternative devices or locations. This reduces business disruption.
Integration Capabilities
Cloud-based phone systems can integrate with other business applications and tools, such as customer relationship management (CRM) software, helpdesk systems, or collaboration platforms. Integration helps to streamline workflows and improve productivity.
Are All Hosted Phone Systems VoIP?
Yes. All hosted phone systems are based on VoIP technology - it’s what allows voice communication to be transmitted over the internet.
However, while all hosted phone systems are VoIP-based, not all VoIP systems are hosted phone systems. VoIP can also be implemented through on-premises hardware and infrastructure, where the organisation manages its own VoIP system without relying on a cloud provider.
How Secure are Hosted Phone Systems?
When it comes to adopting new technology, security is often a main concern. Thanks to the design of hosted phone systems, they are just as secure as traditional wire systems – if not more so. Data stored on the cloud is encrypted, which makes it less vulnerable than data stored on traditional computer systems.
Streamline Your Business with a Hosted Phone System from Town & Country
First established in 1992, Town & Country Communications know telecommunications like no one else. We’ve worked with businesses all across the South, with sectors ranging from construction and motor trade to healthcare and education.
Thanks to our decades of experience, we have an in-depth understanding of communication technology in all its forms. We can design and install a cost-effective, reliable hosted phone system for your business that integrates with all your existing tools, all while being extremely simple and secure to use. It will speed up your operations, boost productivity, and save you money in both the short and long term.
We take pride in our personal, one-to-one service. We don’t believe in call centres or automated responses - everyone you talk to will be a real person, who will take the time to understand your business needs and find the right solution to meet them.
Ready to get started? Get a free quote online or call us on 01202 514444 today!
