The Brief

Based in Poole, Total Lifts have been providing lift repair, maintenance, and modernisation services for over twenty years. As part of their offerings, they also handle the installation of SIM cards within lifts.

The main reason for fitting lifts with SIM cards is for emergency communication. In case of a breakdown or entrapment, passengers need a reliable way to call for help. Lifts traditionally used landlines for this purpose, but as landlines become less widespread and digital phone networks take over, SIM cards have become more commonly used. These cards automatically connect to major network providers, guaranteeing a strong signal and avoiding disconnection due to low usage.

SIM cards are also used for maintenance purposes. Modern lifts come equipped with various sensors and monitoring systems to track their performance and identify potential issues. These systems can send data to a central location, allowing technicians to monitor the lift remotely and perform preventive maintenance. A SIM card is essential as it provides the necessary cellular data connection for this remote communication.

Because Town & Country had supplied SIM cards to various lift companies before, we saw an opportunity to improve Total Lifts' services. We reached out to them, suggesting the integration of a new set of SIM cards for their lifts, and they were on board with the idea.

The Project

The original SIMs installed in the lifts were set up on a Pay-As-You-Go (PAYG) basis. This presented an issue: Total Lifts needed to make sure each SIM had enough credit to work, as a depleted balance meant the phone system couldn't be used in emergencies when reaching the helpline was vital. Regular checks and timely top-ups were necessary for this, adding to the time and effort needed to keep the lift working safely.

Switching to SIM-only plans would solve this problem, as there would be no need for regular top-ups or checks to make sure they could be relied on in emergencies. This would simplify maintenance and give owners more peace of mind.

After we had decided which SIM-only cards would be the best suited to their lifts, we handed them over to their engineers to install without any hassle.

The Results

Changing the old SIMs to the new ones was a smooth and easy process, as it was largely just a straightforward swap. Though the process is still ongoing because of the numerous lifts involved, many lift owners are already reaping the benefits of the new system, enjoying reduced maintenance and greater peace of mind.

We're here to provide ongoing support to Total Lifts for their SIMs whenever they need it, and we're looking forward to helping them with any other tech support tasks that may come up in the future.

Elevate Your Business With Town & Country Communications

Over the last thirty years, Town & Country Communications have been helping businesses throughout Dorset, Hampshire, and Wiltshire fine-tune their communication systems. We offer a wide variety of phone solutions, including SIM cards, VoIP, SIP trunking, hosted, and cloud-based, all designed to make your communication easier and operations smoother.

Whether you're aiming to improve customer service, connect multiple locations, or facilitate remote work, we're here to provide a personalised solution that fits your needs and budget. Our team of experts will guide you through initial consultations, installations, training, and ongoing support, so you can stay focused on your business goals without worrying about going through a complex process.

If you're ready to take your business to the next level, we're here to make it happen. Book a consultation online or call us on 01202 514444 today!

Town & Country Wave 10
Town & Country Wave 20

This site uses cookies to store information on your computer. By using our site you accept our Terms and Conditions and Privacy Policy.

×