What is a VoIP telephone system?

Known across the communications industry as 'Internet Telephony', VoIP, or Voice over Internet Protocol, uses compressed digital signals to send voice vibrations from one phone to another using your internet connection. The signals are converted to Internet Protocol (IP) packets, and it is these packets that are transmitted through any standard telephone to the user on the other end of the line.

Wondering if a VoIP phone system is right service for your business? Discuss your needs with our friendly communication experts today on 01202 514444.

Start saving your business money with a new VoIP phone system

VoIP allows businesses to make great savings on their call costs; in fact, making calls to another VoIP phone system is absolutely free! This makes VoIP the perfect solution for multi-site businesses or businesses that make ready use of their phones.

As a modern and developing technology, VoIP phone systems come with all the usual features you would expect from a traditional phone, alongside a whole host of new services that cloud-based phones bring.

For more information regarding our range of VoIP phone systems, call us today on 01202 514444!

VoIP phone systems tailored to your business requirements

There are a number of unique benefits a VoIP phone system can offer your business. The biggest is the fact that users are able to integrate a variety of software programs into their phone system, such as email, fax and remote conferencing.

This means that a user can hold a phone conversation with somebody else whilst using the internet simultaneously - a huge benefit to any sector that provides telephony support over the phone. VoIP phone systems allow businesses to improve their productivity, as employees can multi-task more effectively without interruption or delay.

Benefit from more affordable call costs

VoIP users will also benefit from more affordable long distance call prices when compared to the more traditional mobile phone call that many business people use today.

This reduction in cost means that funds previously set aside for the usual telephone bills can be spent on other areas of the business. VoIP technology has now developed enhanced voice clarity to make it indistinguishable from traditional telephones.

Not only that, the technology that is incorporated in all VoIP systems combines and stores its data onto a single network - this means that your business will benefit from a more manageable, cost-effective method of reliable communication! Call us today to discuss your requirements for a VoIP phone system on 01202 514444.

Benefits of a VoIP phone system with
Town & Country

Auto Attendant
Automatic Hold/Retrieve
Barge-in Exempt
Basic Call Logs
Busy Lamp Field
Call Forwarding Always
Call Forwarding No Answer
Call Forwarding Not Reachable
Call Forwarding Selective
Call Notify
Call Park
Call Pickup
Call Queuing
Call Recording
Call Return

Call Transfer
Call Waiting
Calling Name Retrieval
Connected Line Identification Presentation
Connected Line Identification Restriction
CTI/CRM Integration
TC HOST Anywhere (Link DDI to mobile phone)
TC HOST Receptionist Console
TC HOST Software
TC HOST Toolbar
Do Not Disturb (DND)
External Calling Line ID Delivery
Fax to email
Flash Call Hold
Group Paging

Hotelling Guest
Hotelling Host
Hunt Group
Internal Calling Line ID Delivery
Last Number Redial
Music On Hold
Outlook Integration
Priority Alert
Push to Talk
Remote Office
Selective Call Acceptance
Selective Call Rejection
Sequential Ring
Shared Call Appearance
Speed Dial 100 Entries

Reliable licenses for a great service

We know communication is key to a successful business, which is why all our plans include:

Phone service via your high-speed internet
The ability to keep your existing number
Our Mobile and Desktop apps
99.999% uptime reliability*

There are many benefits to using a VoIP telephone system for your business. Speak to one of our experts to get answers to your questions and learn more about what we can offer.

Call us on 01202 514444.

VoIP Telephone System FAQs

VoIP systems work by converting analogue voice signals into digital signals, then sending them as data over a broadband line.

VoIP systems come in various forms:

Dedicated VoIP phones
Regular landline phones with VoIP adapters
Computer programs
Smartphone apps

Whilst traditional landlines use an analogue signal through physical lines, VoIP (Voice over Internet Protocol) uses digital signals via your internet connection. If you have ever used Skype, then you have already used VoIP technology before. A VoIP phone system operates using the same concept.

That depends on your specific system. VoIP calling app-to-app is nearly always free, while calling a landline or mobile may have a small cost. Other VoIP services may require you to pay a monthly subscription fees. Our team will be happy to clarify what your system would entail with you.

Because VoIP calls are made within an internal network, individuals outside the organisation cannot easily intercept the data. This makes VoIP as secure as a conventional phone line.

If your business’s internal IT infrastructure is unsecured, it could be vulnerable to cyberattacks. When Town & Country set up your new VoIP system, we’ll take the necessary steps to protect your system from external risks and have a fraud alert system in place to alert us to suspicious activity in real time.

VoIP calls usually work out cheaper than landline calls, especially if you make a lot of international calls. Even better, VoIP is capable of higher sound quality than landlines (depending on your broadband).

If your only experience of VoIP is through using free applications like Skype, then it is understandable that you may question the reliability and quality of a VoIP phone system. You can rest assured that the business-grade VoIP phone systems we install are much more reliable and ensure quality calls.

However, certain elements can affect your call quality. As an internet-based service, if you have low available bandwidth, then the quality of your calls may be impacted. For this reason, it is important to only consider VoIP if you have the infrastructure for it to work well.

If you require assistance with your business’ IT and broadband infrastructure, our experts are also able to help. Call 01202 514444 to discuss your requirements.

Anything that a regular phone can do, a VoIP can do as well - this includes making calls to non-VoIP phones.

Yes. In the vast majority of cases you will be able to keep your number during the switch to a VoIP phone system when you choose Town & Country Communications.

The price of your VoIP phone system will depend on your unique set of requirements. All of our VoIP business phone systems are priced very competitively. Contact us today for a free quote.

This will depend on the scale of the job, for example, how many premises and handsets are included. However, in comparison to regular landline installation, VoIP phone systems can be installed in a fraction of the time. For a better idea of timescales, call our team today on 01202 514444.

If your VoIP phone system is connected to a power source that ceases to function, then your handsets will no longer work. However, if you have a cloud-based VoIP system, then you can change your settings to reroute calls to a smartphone device if the power fails. This is known as an automatic failover option.

Yes, the HiHi phone system is VoIP based which means it works via the internet and offers the same types of benefits you will find with other, more competitively priced systems.

While the HiHi phone system has lots of great features and functionality, it is not necessarily the best as you may end up paying for features you do not need. Choosing a business phone system is an incredibly important decision and one that needs careful consideration to ensure you choose the one that fulfils your needs and budget. To talk through your options with one of our business phones experts, get in touch today on 01202 514444.

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VoIP Phone Systems

What is a VoIP telephone system?

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Reasons to choose a VoIP phone system

Easy to install

Latest features

Scale up or down

Safe and secure

Affordable prices