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Millions of mobile phone customers overcharged after contract ends

19th September 2018
Millions of mobile phone customers overcharged after contract ends

Millions of customers are being overcharged a total of up to £500 million, even after they have paid for their mobile phone in full, highlights Citizen’s Advice.

They estimate that up to four million people in the UK have been taken advantage of by some of the UK’s biggest mobile networks, who have been continuing to charge for mobile handsets even after the customer’s contract has ended.

Once a customer’s mobile phone contract has ended, the customer is only required to continue paying for texts, calls and data, as they will have paid off the cost of their handset. However, this has been proven false by Citizen’s Advice, who brought to light that the average customer is overcharged £22 per month and as much as £38 per month for pricier handsets, such as iPhones.

Citizen’s Advice has called for the offending mobile phone providers to be much clearer with their customers and to separate the cost of the phone from the mobile services provided, in order to avoid overcharging and misunderstandings in the future. 

Head of Citizen’s Advice, Gillian Guy also stressed that: “consumers should check their phone bills to see if they can save money with a SIM-only contract or upgrade to a new phone." 

Switching to a SIM only package is one of the best ways you can save money on your mobile phone bill once your contract has ended. At Town & Country, we are dedicated to providing you with the best mobile phone deal possible with no hidden costs. 

We are a family run business and have built a reputation as one of the leading business mobile phone suppliers in the South through our dedication to a truthful and money-saving partnership with our clients.


Are you looking for SIM only deals or new mobile phone handsets for your business? We are committed to finding you the best phone deals at an excellent and honest price! Get in touch today on 01202 514444


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