With high-profile cases of cyber security breaches appearing in the news more frequently, it was no surprise when local estate agency Slades became an unfortunate victim. Slades Estate Agents in Southbourne suddenly found themselves with a high volume of unusual telephone activity one morning. Thanks to Town & Country Communications' call traffic alert systems, this suspicious activity automatically prompted the delivery of a security email advising them of a potential phoneline hack. When Slades failed to respond to the email, our team contacted David Slade directly to inform him of a potential telephone breach - all thanks to a simple additional security package that can be added on to any account for just £8 per month!

Town & Country worked effectively to return the landline phone systems to normal

Our channel partner Christchurch Telecom isolated the hack and discovered the phone system was being accessed by an external source dialling out through the Slades telephone line - and it was running up huge bills by making international calls to multiple locations.

Town & Country Communications were able to remotely secure the phone system by barring outgoing calls – the team took the time to ensure this was done correctly and finished working at midnight! Christchurch Telecom engineers were then brought in on the following morning to trace the breach and return the system to normal.

Thanks to the quick thinking of Town & Country Communications, Slades were saved from an expensive international call bill that could have run into thousands of pounds if unnoticed over the weekend. David Slade said “A massive thanks to Karl at Town & Country Communications and Gary at Christchurch Telecom who both pulled out all the stops and couldn’t have done any more.”

For more information on our phone systems and additional support packages, click here.


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We're proud of the expertise our team has built up over the years of working within the telecommunications sector. The key to our success has been pairing consistently high standards of customer service along with fantastic prices. Call our team now to find out more about our Landline and Broadband deals on 01202 514444

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