Please report all faults to the Town & Country team in the first instance. In the event of a line fault or any interference on the line, please contact us asap. ‘Standard Care’ is provided on all lines and we aim to respond to all issues by the end of the next working day + 1 (Monday – Friday, excluding public holidays and Bank Holidays).
Increased support levels are available which offer a six hour repair turnaround after logging your fault (Care Level 4) or a repair the same day, if logged before 1pm (Care Level 3).
A member of the Town & Country team will liaise with you and will assess the situation and will try and fix the issue with the line. If this isn’t resolvable in the first instance, Town & Country will escalate this to BT Openreach who will send an engineer to visit your site to resolve this on our behalf.